Returns & Refund Policy
FSEC MOTORS LTD
Effective Date: May 2026
At FSEC MOTORS LTD, we aim to provide accurately described used motorcycle parts and reliable customer service. Please review our Returns & Refund Policy carefully before placing an order.
- Eligibility for Returns
Customers may request a return within 30 days of receiving an item if:
The item supplied is faulty
The incorrect item was received
The item is significantly different from the product description
To request a return, customers must contact us before sending any item back.
- Non-Returnable Items
Returns may not be accepted for:
Parts damaged after delivery
Incorrectly ordered items due to compatibility errors
Parts modified, installed, or altered after receipt
Items showing signs of misuse or improper installation
Clearance or specially identified non-returnable items
Customers are responsible for confirming compatibility before purchase.
- Return Condition Requirements
Returned items must:
Be returned in the condition originally received
Include all supplied components where applicable
Be properly packaged to avoid shipping damage
We reserve the right to refuse returns that do not meet these conditions.
- Return Process
To request a return, please contact:
FSEC MOTORS LTD
Email: fsecmotors@hotmail.com
Phone: +44 7741462493
Please include:
Order number
Product name
Reason for return
Photos where applicable
Our team will review the request and provide return instructions if approved.
- Refunds
Once a returned item has been received and inspected, eligible refunds will be processed to the original payment method.
Refund processing times may vary depending on Stripe and the customer’s payment provider.
Original shipping charges may not be refundable unless the return is due to our error. - Return Shipping Costs
Customers are responsible for return shipping costs unless:
The wrong item was supplied
The item was confirmed faulty upon arrival
We recommend using tracked shipping services for all returns.
- Damaged Deliveries
If an item arrives visibly damaged during shipping, customers should contact us as soon as possible and provide photographs of:
The packaging
Shipping label
Damaged item
This helps us investigate delivery-related issues promptly.
- Used Parts Disclaimer
All motorcycle parts sold by FSEC MOTORS LTD are used components unless otherwise stated.
Used items may show cosmetic wear consistent with previous use.
Customers should review all product descriptions and images carefully before purchase. - Vehicle Listings
Used vehicles displayed on this website are for informational and showroom purposes only.
Vehicle purchases are completed offline and are not covered under this online returns policy. - Fraud Prevention
FSEC MOTORS LTD reserves the right to:
Refuse suspicious return requests
Request additional verification information
Decline refunds where fraudulent activity is suspected
All transactions are subject to payment verification and fraud prevention procedures.
- Contact Information
If you have any questions regarding returns or refunds, please contact:
FSEC MOTORS LTD
📍 30 Manor Avenue, Fulwood, PR2 8DN, United Kingdom
📞 +44 7741462493
✉ fsecmotors@hotmail.com